If you cancel a Birth pool hire before the day of dispatch we will refund the hire in full.
If you cancel a hire before 12 noon on day of dispatch we will refund the full amount minus a £10 admin fee.
Cancellation is not accepted after dispatch – the birthing pool will come under our standard terms of hire as quoted in our Terms & Conditions.
Birth Pool Hires are classed as a service and as such are not governed by the distance selling regulations.
Once a hire has begun (ie. you have taken delivery of your hire kit) no refunds are given regardless of use.
The Birthing Pool hire period is maximum 6 weeks – return must be made within 48 hours of use for hygiene reasons.
The costs to us remain the same regardless of a quicker return, so we cannot refund for early return or non-use.
